Nabeyond ltd t/a CartDNA is a CartDNA is a Shopify Payment App Development Partner
Get setup tips, configuration guidance, app credential help, and practical solutions for CartDNA Shopify payment app integration. Learn how to update API keys, manage test and live settings, configure webhooks, and reduce common setup mistakes before you go live.
CartDNA helps Shopify merchants connect approved payment methods, banks, PSPs, and alternative payment services through native Shopify-compatible payment app flows. This knowledge base page gives you a practical starting point for updating settings, understanding credentials, and checking critical configuration points before launch.
Every CartDNA app can have different technical requirements. That is because each integration depends on the payment provider, processor, bank, or service partner behind the app. Your setup may include provider-specific API fields, custom options, live and test credentials, and sometimes webhook configuration requirements.
You can update your CartDNA payment app settings and API credentials in two ways. Both methods take you to the same app configuration area. Choose the route that best fits your workflow.
Best for merchants who want to manage payment app settings directly from Shopify.
Includes:
Best for merchants managing one or more CartDNA apps from the CartDNA dashboard.
Includes:
Support note: If you do not have access to the CartDNA Merchant Portal, or if you cannot log in, contact the CartDNA Support Team before making account-related changes.
Use this route if you want to manage your CartDNA app from your Shopify account.
Log in to your Shopify Admin Panel.
Go to: Settings > Payments
Find your CartDNA payment app in the payment methods list.
Open the More actions menu and click: Manage
You will be redirected to the CartDNA app configuration section.
Helpful note: This route is useful when you want a fast way to review payment app status, configuration fields, and credential updates without leaving Shopify.
Use this route if you prefer working from the CartDNA dashboard.
Log in to your CartDNA Merchant Portal.
Go to the Main Dashboard.
Find the app you want to update.
Click: Manage
You will be redirected to the CartDNA app configuration section.
Important support note: If you are experiencing login issues, missing access, or account restrictions, contact the CartDNA Support Team for help before updating payment settings.
Once you open the configuration area, you may see several tabs depending on the app.
Enter or update your live API keys and production settings for real transactions.
Add or update test credentials to simulate payments without moving real money.
Manage provider-specific fields if supported by the selected CartDNA app.
Important note: Some apps include extra settings that are unique to the payment processor, bank, acquirer, or service provider connected to that integration. This means configuration fields can differ from app to app.
App credentials are secure API keys or connection details issued by your payment provider. They allow your CartDNA app to communicate with a PSP, bank, omnichannel platform, or other payment service provider so transactions can be processed safely.
These credentials act as the technical bridge between your Shopify store and the payment provider. In most cases, the credentials used in CartDNA are the same credentials you would use if you were integrating directly with that provider.
Learn more about payment setup:
Practical advice: Always complete full testing in test mode before switching to live mode. This helps you detect setup issues early and reduces failed payments after launch.
You can usually find test and live API credentials by signing in to your payment provider's merchant dashboard or partner portal. In some cases, the provider may send them directly to you or ask you to request them through support.
Conversion-focused support message: Not sure which credentials to use? Contact CartDNA Support before updating the app. A quick check now can prevent payment failures later.
After updating test or live API keys, you may need to click the: Configure Webhooks button for each mode.
This step is critical for some payment apps. If webhook configuration is required but not completed, your app may not function correctly. Order status updates, payment confirmations, and transaction events may fail to sync properly.
Some CartDNA apps do not require webhook setup, so you may not see this button.
Before you finish:
We strongly recommend speaking to the CartDNA Support Team before changing API keys, merchant account mappings, or provider-specific settings. A small configuration mistake can stop transactions, send customers to the wrong payment page, or create checkout errors.
This process helps protect conversion rate, checkout stability, and customer trust.
CartDNA lets you reconnect or update your licensed payment app to work with a different merchant account or payment profile without additional charges. This gives you flexibility when changing acquirers, moving to a new PSP setup, or updating business payment arrangements.
A careful launch reduces payment risk and helps avoid failed customer journeys. Before going live, you should test payment redirects, verify return URLs, confirm order creation behaviour, and check whether payment notifications are updating correctly inside Shopify.
If you are updating credentials, changing payment providers, or preparing to go live, the CartDNA team can help you review the setup and reduce avoidable checkout issues.
